CORONAVIRUS

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

Comments & Complaints

We make every effort to give the best service to everyone. We are aware things can go wrong resulting in a patient feeling they have a genuine cause for complaint.

If this is so we would wish for the matter to be dealt with as quickly and amicably as possible. Please contact the Practice Manager to start the process.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

WHAT WE ASK OF YOU

You should treat all staff politely

You should work with the practice to keep yourself healthy following advice form the doctors and staff

You should attend all your appointments on time

You cancel appointments if you are unable to attend

Housecalls are only requested for those that are too ill or disabled to attend the surgery

WHAT WE AIM TO DO

We are committed to giving our patients the highest quality service. This is best achieved by working together.

All patients will be treated as individuals and given courtesy and respect at all time regardless of age, sex, religious beliefs and ethnic origin.

Anything that is discussed with a doctor, nurse or receptionist and anything written in the notes is kept secure and confidential.

The doctors, nurses and other health care workers will discuss with patients the most appropriate care and if necessary make a referral to other doctors and nurses, with the patients agreement.

We will help you to understand your health and illness. This includes understanding any treatment and its side effects, how to prevent illness from returning or worsening and advice on the ways patients from treating themselves, without the help of a doctor.

We are committed towards improving the quality of care by working with other health professionals from the community, hospital, social services and voluntary services.

Patients who need to be seen urgently can expect to be seen within one working day, not necessarily your GP of choice. The practice aims to offer routine appointments within three working days.

The practice will ensure all new patients have a health check when they register. Patients suffering from a chronic disease will be offered regular reviews.

The doctors and nurse will endeavour to see their patients on  time, but at least within 20 minutes of their appointment time should their be an additional delay, you will be advised by the reception staff. Please make sure you inform the reception staff of your arrival so you can be checked in.

General Data Protection Regulations

Dr Logan & Macdonalds Surgery aims to ensure the highest standard of medical care for our patients. To do this we keep records about you, your health and the care we have provided or plan to provide to you.

This Privacy Notice does not provide exhaustive details of all aspect of the collection and use of personal information by Dr Logan and Macdonald's Surgery. However, we are happy to provide any additional information or explanation needed. If you wish to request further information please click here or contact the Practice Manager, Jean Martin by:

Telephone:         0141 211 6090

Letter:               Dr Logan and Macdonald's Practice,

                         Wing A, Drumchapel Health Centre,            Kinfauns Drive,

                         Glasgow, G15 7TS

Email:                GG-UBH.GP40421@nhs.net 

 How We Use Your Information

In order to provide for your care, we need to collect and keep information about you and your health on our records. Your information is used to:

Provide a basis for all health decisions made by care professionals with and for you;

Make sure your care is safe and effective;

Work effectively with others providing you with care;

Send you text notifications to you about appointment reminders and your Health Care.

(You can opt out of the text notification service at any time by phoning the practice on 0141 211 6080

We may also use, or share, your information for the following purposes:

Looking after the health of the general public;

Making sure that our services can meet patient needs in the future;

Auditing - Using patient health information to review and improve the quality of healthcare.

Patient identifiable information is only used within the practice. (Patients have the right to request that their health information is not included in audits);

Preparing statistics on NHS performance and activity (where steps will be taken to ensure you cannot be identified;

Investigating concerns, complaints or legal claims;

Helping staff to review the care they provide to make sure it is of the highest standards;

Training and educating staff;Research approved by the Local Research Ethics Committee. (If anything to do with the research would involve you personally, you will be contacted to provide consent).

Disclosure of Information to Other Health and Social Professionals

We work with a number of other NHS and partner agencies to provide healthcare services to you. Below is a list of organisations that we may share your information with:

Our Partner Organisations:

Other NHS hospitals

Relevant GP Practices

Dentists, Opticians and Pharmacies

Private Sector Providers (private hospitals, care homes, hospices, contractors providing services to the NHS)

Voluntary Sector Providers who are directly involved in your care

Ambulance Service

Specialist Services

Health and Social Care Clusters

Out of Hours Medical Service

NHS Scotland

We may also share your information with your consent, and subject to strict sharing protocols, about how it will be used, with:

Health and Social Care

Police and Fire Services

Scottish Primary Care Information Resource (SPIRE)

NHS Scotland uses information from GP patient records to help plan and improve health and care services in Scotland. You have a choice about the information from your GP records being used in this way. You can opt out from this at any time by contacting the Practice.

For further information of SPIRE contact NHS Inform on 0800 22 44 88.