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CORONAVIRUS

Shielding letter for high risk patients from CMO Catherine Calderwood

For the most up to date information on the Coronavirus outbreak please go to NHS Inform or GOV.UK.

Comments & Complaints

We make every effort to give the best service to everyone. We are aware things can go wrong resulting in a patient feeling they have a genuine cause for complaint.

If this is so we would wish for the matter to be dealt with as quickly and amicably as possible. Please contact the Practice Manager to start the process.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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