WHAT WE ASK OF YOU
You should treat all staff politely
You should work with the practice to keep yourself healthy following advice form the doctors and staff
You should attend all your appointments on time
You cancel appointments if you are unable to attend
Housecalls are only requested for those that are too ill or disabled to attend the surgery
WHAT WE AIM TO DO
We are committed to giving our patients the highest quality service. This is best achieved by working together.
All patients will be treated as individuals and given courtesy and respect at all time regardless of age, sex, religious beliefs and ethnic origin.
Anything that is discussed with a doctor, nurse or receptionist and anything written in the notes is kept secure and confidential.
The doctors, nurses and other health care workers will discuss with patients the most appropriate care and if necessary make a referral to other doctors and nurses, with the patients agreement.
We will help you to understand your health and illness. This includes understanding any treatment and its side effects, how to prevent illness from returning or worsening and advice on the ways patients from treating themselves, without the help of a doctor.
We are committed towards improving the quality of care by working with other health professionals from the community, hospital, social services and voluntary services.
Patients who need to be seen urgently can expect to be seen within one working day, not necessarily your GP of choice. The practice aims to offer routine appointments within three working days.
The practice will ensure all new patients have a health check when they register. Patients suffering from a chronic disease will be offered regular reviews.
The doctors and nurse will endeavour to see their patients on time, but at least within 20 minutes of their appointment time should their be an additional delay, you will be advised by the reception staff. Please make sure you inform the reception staff of your arrival so you can be checked in.